In many sectors, including healthcare, employee engagement is a crucial component of corporate effectiveness. Employee engagement has been connected to a number of outcomes in nursing homes, including staff retention, care quality, and resident satisfaction. This post will present some research findings that show how employee involvement can have a big impact on nursing home resident happiness.
Employee engagement is the term used to describe the degree of dedication, involvement, and zeal that employees feel for their work and company. Employees that are engaged at work are more likely to offer high-quality care, be creative, and have a good outlook on their jobs. Employee engagement has been associated with improved resident outcomes in nursing homes. According to studies, residents in nursing homes with highly engaged staff report higher levels of resident satisfaction, fewer instances of abuse or neglect, and fewer hospitalizations.
Woo and colleagues (2015) investigation into the relationship between resident satisfaction and employee engagement in Korean nursing facilities. Data were collected from 465 staff members & 546 residents of 15 nursing homes as part of the study’s cross-sectional approach. To gauge employee and resident satisfaction, the researchers utilized the Utrecht Work Engagement Scale and the Korean version of the Satisfaction with Life in a Nursing Home Scale, respectively.
According to the study’s findings, there is a strong positive association between resident happiness and employee engagement. Particularly, nursing homes with strong employee involvement scored better on resident satisfaction than those with low employee engagement. Also, the study discovered that among nursing home employees, employee engagement was positively correlated with job satisfaction, organizational commitment, and intention to stay.
Cho and colleagues (2016) looked at the connection between employee involvement and resident satisfaction in American nursing facilities in a different study. In this cross-sectional study, data from 300 personnel and 1,141 residents of 24 nursing facilities were gathered. In order to gauge employee and resident satisfaction, the researchers employed the Minnesota Satisfaction Questionnaire and the Gallup Q12 Employee Engagement Survey.
According to the study’s findings, resident happiness was favorably correlated with employee involvement. The resident satisfaction scores of nursing homes with highly involved employees were greater than those of nursing facilities with low levels of employee engagement. The study also discovered a strong correlation between employee engagement and staff job satisfaction, organizational commitment, and staff retention.
The relationship between employee engagement, job satisfaction, and resident satisfaction in Chinese nursing homes was examined in Li and colleagues’ third study from 2017. In this cross-sectional study, information was gathered from 513 residents and 305 staff members from 11 nursing facilities. The Minnesota Satisfaction Questionnaire was used to gauge work satisfaction, the Utrecht Work Engagement Scale was used to gauge employee engagement, and the Satisfaction with Living in a Nursing Home Scale was used to gauge resident contentment.
According to the study’s findings, resident satisfaction was positively correlated with employee involvement and job satisfaction. The resident satisfaction scores of nursing homes with highly engaged employees and high levels of staff job satisfaction were greater than those of nursing facilities with low employee engagement and job happiness. Also, the study discovered that among nursing care personnel, employee engagement was positively correlated with organizational commitment and intention to remain.
In conclusion, research shows that resident satisfaction in nursing homes is greatly influenced by employee engagement. Staff members that are highly engaged are more likely to deliver high-quality service, have a favorable attitude toward their jobs, and be dedicated to the company. As a result, there are fewer instances of abuse or neglect, higher resident satisfaction, and hospitalizations as well. Investing in employee engagement techniques will probably improve resident outcomes and improve the reputation of nursing facilities.
